*Terms of Service*
*Last Updated:* March 5, 2026
Welcome to Serva (“Serva”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of the Serva website, web application, mobile applications, and related services (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
*1. Description of the Service*
Serva provides software tools that help individuals and businesses manage customers, jobs, estimates, invoices, scheduling, and other operational workflows.
The Service may be accessed through:
- Our website
- Our web application
- Our mobile applications
- APIs or integrations
We may update or modify features at any time.
*2. Accounts*
To use certain features of the Service, you must create an account.
You agree to:
- Provide accurate and complete information
- Keep your login credentials secure
- Notify us immediately of unauthorized use
- Be responsible for all activity under your account
If you create an account on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.
*3. Organizations and Team Accounts*
Some accounts may represent an organization or business (“Account Owner”).
The Account Owner may:
- Invite additional users
- Manage permissions
- Access and control data within the account
All users associated with an organization account must comply with these Terms.
*4. Subscription Plans and Billing*
Some features of the Service require a paid subscription.
Subscription details may include:
- Monthly or annual billing
- Different plan tiers
- Usage limits or feature access
You agree to:
- Pay all applicable fees
- Provide valid payment information
- Authorize us to charge your payment method
Subscriptions automatically renew unless canceled prior to the renewal date. We may change pricing in the future. Any changes will apply to new billing cycles.
*5. Free Trials*
We may offer free trials of the Service.
At the end of the trial period:
- Your subscription may automatically convert to a paid plan
- Or access to certain features may be restricted
Unless otherwise stated, no refunds are provided for unused trial time.
*6. Customer Data*
You retain ownership of all data you upload or create using the Service, including but not limited to:
- Customer records
- Job information
- Estimates
- Invoices
- Notes
- Files
By using the Service, you grant us permission to store, process, and transmit this data solely for the purpose of operating the Service. You are responsible for ensuring your data complies with applicable laws and regulations.
*7. User Responsibilities*
You agree not to use the Service to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Send spam or fraudulent communications
- Harass, abuse, or harm others
- Upload malicious code or viruses
- Attempt to gain unauthorized access to the Service
We reserve the right to suspend or terminate accounts that violate these rules.
*8. Invoices, Estimates, and Business Transactions*
The Service may allow you to generate documents such as estimates or invoices.
Serva:
- Does not guarantee payment of invoices
- Is not responsible for disputes between you and your customers
- Does not act as a payment processor
You are solely responsible for your business transactions and customer relationships.
*9. Third-Party Services*
The Service may integrate with third-party services such as payment processors, messaging services, or other platforms. Your use of those services may be subject to separate terms and policies. Serva is not responsible for the availability or behavior of third-party services.
*10. Intellectual Property*
All rights, title, and interest in the Service, including software, design, branding, and content, belong to Serva or its licensors.
You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
You may not:
- Copy or reproduce the Service
- Reverse engineer the software
- Create derivative works
- Resell or redistribute the Service without permission
*11. Service Availability*
We strive to keep the Service available and reliable, but we do not guarantee uninterrupted access.
The Service may be temporarily unavailable due to:
- Maintenance
- Updates
- Infrastructure issues
- Third-party outages
We are not liable for downtime or loss of data.
*12. Data Backup and Retention*
We may maintain backups of customer data, but you are responsible for maintaining your own records and backups when necessary. We may delete or anonymize data after account termination in accordance with our policies.
*13. Termination*
You may stop using the Service at any time.
We may suspend or terminate access if:
- You violate these Terms
- You fail to pay subscription fees
- We believe your use poses risk to the Service or other users
Upon termination, your right to access the Service ends.
*14. Disclaimer of Warranties*
The Service is provided “as is” and “as available.”
We make no warranties regarding:
- Reliability
- Accuracy
- Availability
- Fitness for a particular purpose
Your use of the Service is at your own risk.
*15. Limitation of Liability*
To the fullest extent permitted by law, Serva shall not be liable for:
- Indirect damages
- Loss of profits
- Loss of data
- Business interruption
Our total liability shall not exceed the amount you paid to use the Service in the previous 12 months.
*16. Indemnification*
You agree to indemnify and hold Serva harmless from any claims, damages, or legal expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Disputes between you and your customers
*17. Changes to the Terms*
We may update these Terms from time to time. When changes occur, we will update the “Last Updated” date.
Continued use of the Service after changes means you accept the revised Terms.
*18. Governing Law*
These Terms are governed by the laws of the State of Michigan, United States, without regard to conflict of law principles.
Any disputes arising under these Terms will be resolved in the courts located in Michigan.
*19. Contact Information*
If you have questions about these Terms, you may contact us at: